Services

E-Commerce Support Services

We connect Shopify to the systems that actually run the business — ERP, WMS, PIM, POS — and map every field before anything moves.

Talk to a solutions architectSee related work
Engagement
Project or retainer
Typical cadence
1–2 meetings a week
Starts with
Data & Systems Audit

Architecture

Shopify is the storefront.
It is rarely the system of record.

Orders, inventory, pricing, and customers usually live somewhere else. We map every field before we write a line of code, then build the connections so nothing gets re-keyed.

E-commerce platforms offer 24/7 technical support but, like many other industries, have recently been supplying answers via AI (Artificial Intelligence) and FAQs (Frequently Asked Questions). As a new or experienced store operations person, you may not have the time or technical know-how to obtain the best level of support.

While referring customer service queries to online FAQs has been a standard solution for a long, long time, the rapidly evolving world of AI presents new challenges (and opportunities, too). Even the selection of the appropriate AI model and tool requires specialized knowledge.

Text Connects provides our clients with a true white-glove service, where we will work with your team and the E-commerce vendor to make sure your store is running the way your company requires. We have over eight years of experience with Shopify. Having grown with the platform, we can answer a lot of questions without the need to talk with Support. When you have an issue that may require support, we can explain in great detail (technical if necessary) the issue occurring and the steps required to fix the issue—allowing for a faster response and closing of the support ticket.

Adjacent capabilities

What usually comes with it.

How an engagement runs

Clarity first.
Then code.

  1. 01 · 2–3 wks

    Audit

    Product data, systems, and operations reviewed against how you actually sell. Easy lifts separated from hard ones.

    Prioritized findings

  2. 02 · 1–2 wks

    Architecture

    Every field mapped, every system named, every hand-off drawn — before anyone opens an editor.

    Systems map + plan

  3. 03 · milestones

    Build

    Theme, apps, integrations, and extensions built in 2–4 billed milestones with a documented QA pass at each.

    Working store

  4. 04 · ongoing

    Run

    Documentation for every change, a 30-day warranty on our code, and pre-paid retainer hours that never expire.

    Documented, supported

How we work

The commercial stuff,
out in the open.

01 Do you require deposits?

Yes — for projects over 10 hours, unless you're on a retainer. Theme and app projects are billed on 2–4 milestones.

02 Do you do monthly maintenance retainers?

No. We sell pre-paid development retainers in 10-, 20-, 30-, and 50-hour blocks. The hours never expire.

03 What happens if something breaks after launch?

Our own code carries a 30-day bug warranty. Bugs in third-party themes and apps are billed hourly, and we'll tell you which is which before we touch it.

04 What are your hours?

Monday to Friday, 9am–5pm Eastern. After-hours work is a 3-hour minimum at 300% of the standard rate — so we plan launches inside business hours.

05 Will we get documentation?

Every store change is documented in an online knowledge base you can read and search. After 180 days of inactivity it's converted to a PDF and handed over.

06 Can we pay in equity?

No.

Clarity before code.

Start with a Data & Systems Audit.

$7,500

Data & Systems Audit
A focused audit of your product data, systems, and operations.

Discuss your audit

Systems× People× Possibilities