Contact
Tell us
what's stuck.
A short note is fine. We read every one and reply within a business day — usually with a question or two, not a pitch.
- contact@textconnects.com
- Phone
- (860) 348-3579
- Office
- 765 N Main St, Suite A
Danielson, CT 06239 - Hours
- Mon–Fri, 9–5 Eastern
Already a client with a technical issue? Use the support form for the fastest path to an engineer.
Before you write
The commercial stuff,
out in the open.
01 Do you require deposits?
Yes — for projects over 10 hours, unless you're on a retainer. Theme and app projects are billed on 2–4 milestones.
02 Do you do monthly maintenance retainers?
No. We sell pre-paid development retainers in 10-, 20-, 30-, and 50-hour blocks. The hours never expire.
03 What happens if something breaks after launch?
Our own code carries a 30-day bug warranty. Bugs in third-party themes and apps are billed hourly, and we'll tell you which is which before we touch it.
04 What are your hours?
Monday to Friday, 9am–5pm Eastern. After-hours work is a 3-hour minimum at 300% of the standard rate — so we plan launches inside business hours.
05 Will we get documentation?
Every store change is documented in an online knowledge base you can read and search. After 180 days of inactivity it's converted to a PDF and handed over.
06 Can we pay in equity?
No.