The idea
Anyone holding a gift card eventually asks the same question: how much is left on this? Shopify doesn't include a public page to answer it, so customers either email you, call you, or start a checkout just to find out. A balance page on your own store answers it in a few seconds.
How it works for shoppers
- One field, one button. The customer types their code and taps Check Balance.
- Easy to type. The code groups itself into blocks of four as they type, the same way it's printed on the card, so it's easy to check for mistakes.
- Shows where to look. An image of the back of the card points out exactly where the code is.
- The real balance. The answer comes straight from Shopify, so it always matches what checkout will accept.
Why it works
- Fewer support questions. "What's my balance?" stops being an email your team has to answer.
- Gift cards get spent. A customer who knows they have $64 left has a reason to come back and use it.
- Made for printed cards. When cards go out by mail or at events, people don't have an email receipt to look back at. The page is where they go.
- Nothing extra to pay for. No app subscription and no extra script loading on every page of the store.
What we build
A gift card balance page in your theme, styled to match your store, with your own card artwork and wording. It works for digital gift cards and for physical cards you print yourself.
We built it for MTC Kitchen alongside a run of 4,500 printed gift cards for their best customers. You can try it on mtckitchen.com.
